Guest Experience Specialist - Front Desk

Schulte Hospitality Group; Bardstown (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily pay

Telemedicine and mental health care

Health insurance options

401k plan with company match

Paid Time Off

Holiday pay

Pet insurance

Employee Assistance Program

Schulte Savings Marketplace discounts

Job summary

The Trail Hotel in Bardstown, part of Schulte Hospitality Group, is seeking a Guest Service Representative to greet guests, process check-ins, and manage front desk operations with a focus on personal recognition and professional guest interactions.

As part of SHG, you will join a team committed to hospitality, service excellence, and employee development, with competitive benefits and daily pay options. Join a growing portfolio that emphasizes guest satisfaction and career growth.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front desk operations

Verbal and written communication

Customer service

Basic computer skills

Education

High School diploma

Job description

The Trail Hotel in Bardstown, part of Schulte Hospitality Group, is seeking a Guest Service Representative to greet guests, process check-ins, and manage front desk operations with a focus on personal recognition and professional guest interactions.

As part of SHG, you will join a team committed to hospitality, service excellence, and employee development, with competitive benefits and daily pay options. Join a growing portfolio that emphasizes guest satisfaction and career growth.