Front Desk Guest Services Associate | Travel Discounts + Daily Pay

La Quinta Inn & Suites by Wyndham Bardstown; Bardstown (KY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Voluntary Benefits

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Telehealth (MDLIVE)

Daily Pay (ZayZoon)

Team-driven workplace

Job summary

La Quinta Inn & Suites Bardstown is hiring a Front Desk Agent to deliver exceptional guest experiences with a warm welcome and efficient service from check-in to check-out.

You will handle registrations, billing verification, reservations, and guest inquiries while following brand standards. Join our team-focused hotel and enjoy growth opportunities in a friendly, supportive environment.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including: hotel amenities and services; room categories and rates; packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking under pressure

Job description

La Quinta Inn & Suites Bardstown is hiring a Front Desk Agent to deliver exceptional guest experiences with a warm welcome and efficient service from check-in to check-out.

You will handle registrations, billing verification, reservations, and guest inquiries while following brand standards. Join our team-focused hotel and enjoy growth opportunities in a friendly, supportive environment.