Guest Experience Lead - Front Desk & VIP Support

cw; San Francisco (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid and unpaid time off

Job summary

Cushman & Wakefield is seeking a proactive Receptionist to greet visitors, manage front-of-house operations, and coordinate meeting logistics at our San Francisco office. You will serve as the first point of contact by phone, email, Slack, and in person, ensuring a welcoming and professional environment for employees and guests.

The role emphasizes high-quality customer service, teamwork, and the ability to adapt to a fast-paced workplace.

Qualifications

• Minimum of 2 years in front-of-house/service or high-touch service environments.
• Strong communication, hospitality mindset, and guest-relations skills.
• Proficiency with Slack, Google Workspace, and Jira or similar tools.

Responsibilities

• Greet and assist employees, guests, and visitors in a warm, professional manner.
• Answer phones, emails, and Slack messages to relay information quickly.
• Coordinate logistics for meetings, events, and VIP visits.
• Maintain front-of-house appearance and ensure a smooth visitor experience.
• Support security and workplace partners on safety and operations.

Skills

Customer service

Communication

Professionalism

Attention to detail

Problem solving

Teamwork

Education

High school diploma or GED

College degree (preferred)

Tools

Slack

Google Workspace

Jira

Job description

Cushman & Wakefield is seeking a proactive Receptionist to greet visitors, manage front-of-house operations, and coordinate meeting logistics at our San Francisco office. You will serve as the first point of contact by phone, email, Slack, and in person, ensuring a welcoming and professional environment for employees and guests.

The role emphasizes high-quality customer service, teamwork, and the ability to adapt to a fast-paced workplace.