Guest Experience Specialist - Front Desk & Events

Cushman & Wakefield; Maryland; On-site; USD 28,000 - 33,000; Full time

Job summary

Cushman & Wakefield in Maryland is seeking a Receptionist to serve as the first point of contact for employees, guests, and vendors, delivering a consistently professional, welcoming, and service-oriented experience. The role manages front desk operations, badging, and lobby security while supporting office logistics.

The position requires strong organizational skills, emotional intelligence, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED is required; college degree preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, Excel; PowerPoint and Teams a plus.
• Experience in front desk, hospitality, or office administration.

Responsibilities

• Greet visitors and direct them professionally.
• Maintain front desk and lobby in a clean, orderly, safe state.
• Manage visitor badging and access control.
• Answer and route calls using scripts and escalation.
• Support onsite events (coordination, setup, catering, attendee management).
• Assist with general office logistics and data entry.
• Coordinate with Facilities, Security, and Workplace teams.
• Assist with VIP meetings and executive support.
• Monitor lobby displays and corporate announcements.

Skills

Organizational skills

Emotional intelligence

Communication

Multitasking

Team orientation

Initiative & problem solving

Professionalism & discretion

Attention to detail

Adaptability

Education

High School Diploma or GED

College degree preferred or equivalent experience in hospitality/administration/workplace services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

Cushman & Wakefield in Maryland is seeking a Receptionist to serve as the first point of contact for employees, guests, and vendors, delivering a consistently professional, welcoming, and service-oriented experience. The role manages front desk operations, badging, and lobby security while supporting office logistics.

The position requires strong organizational skills, emotional intelligence, and the ability to multitask in a fast-paced environment.