Front Office Assistant Manager — Guest Experience Leader

1 Hotels Group; Nashville (TN); On-site; USD 50,000 - 80,000; Full time

Job summary

Starwood Hotels in Nashville is seeking an Assistant Front Office Manager to lead our guest service team and drive hospitality excellence. You will train, supervise and mentor front desk staff while ensuring smooth daily operations and outstanding guest experiences.

The ideal candidate has at least 2 years of Front Office supervisory experience, preferably in an upper upscale or luxury environment, with strong communication and leadership skills.

Qualifications

• Minimum 2 years in Front Office supervisory role.
• Experience in upper upscale or luxury hotel environment preferred.
• Excellent verbal and written communication.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Train, supervise and mentor new hires.
• Lead and inspire service team.
• Interact with guests daily and lead by example.
• Manage front office operations and guest relations.

Skills

Front Office leadership

Guest service

Communication

Team mentoring

Education

Diploma or degree

Job description

Starwood Hotels in Nashville is seeking an Assistant Front Office Manager to lead our guest service team and drive hospitality excellence. You will train, supervise and mentor front desk staff while ensuring smooth daily operations and outstanding guest experiences.

The ideal candidate has at least 2 years of Front Office supervisory experience, preferably in an upper upscale or luxury environment, with strong communication and leadership skills.