Guest Experience Lead — Front Desk Supervisor

Hei Hotels Inc.; Nashville, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts in Nashville, TN, seeks a Front Desk Supervisor to assist the Front Office Manager and ensure guest satisfaction through friendly, efficient service.

You will handle check-ins/check-outs, communicate clearly with guests and staff, and help maintain accuracy in registrations, billing and service standards. This on-site role offers opportunities for growth within a dynamic hospitality team.

Qualifications

• One year of experience in customer service in hospitality or a similar industry.
• Ability to communicate effectively with guests and colleagues, and to resolve conflicts.
• Basic mathematical skills and accuracy in handling payments and billing.

Responsibilities

• Greet guests with a friendly, professional welcome and guide them through the check-in process.
• Input guest information and handle registration, room assignment, and billing in the system.
• Respond to guest inquiries, resolve complaints, and coordinate with front desk and other departments.

Skills

Customer service

Communication skills

Problem solving

Cash handling

Multitasking

Tools

PMS software

Cash register / POS

Microsoft Excel

Job description

HEI Hotels and Resorts in Nashville, TN, seeks a Front Desk Supervisor to assist the Front Office Manager and ensure guest satisfaction through friendly, efficient service.

You will handle check-ins/check-outs, communicate clearly with guests and staff, and help maintain accuracy in registrations, billing and service standards. This on-site role offers opportunities for growth within a dynamic hospitality team.