Front Office Leader & Guest Experience Mentor

1 Hotel Nashville, L.L.C.; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Front Office Manager in Nashville to lead and mentor our guest service team. You will train and supervise staff, set the example for service excellence, and ensure smooth front desk operations in a luxury environment.

Ideal candidates bring at least 2 years in a Front Office supervisory role, with leadership skills, strong communication, and a flexible schedule that includes evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years in a Front Office supervisory role.
• Post-secondary diploma or degree would be a plus.
• Strong leadership and engagement with guests and team members.

Responsibilities

• Train, supervise and mentor new hires.
• Lead and inspire the Front Office team to deliver stellar service.
• Engage guests and manage daily front desk operations with a focus on financial performance.

Skills

Guest service leadership

Front Office supervision

Strong communication

Education

Post-secondary diploma/degree preferred

Tools

Front office systems

Job description

Starwood Hotels is seeking an Assistant Front Office Manager in Nashville to lead and mentor our guest service team. You will train and supervise staff, set the example for service excellence, and ensure smooth front desk operations in a luxury environment.

Ideal candidates bring at least 2 years in a Front Office supervisory role, with leadership skills, strong communication, and a flexible schedule that includes evenings, weekends, and holidays.