Guest Experience Lead: Front Desk & Training

Aimbridge Hospitality, LLC; Alpharetta (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Atlanta Marriott Alpharetta, operated by Aimbridge Hospitality, LLC, seeks a Front Desk Lead to serve as a primary contact for guests and Associates. You will train new Front Desk Agents, register guests, handle reservations, and maintain courteous service to maximize satisfaction and revenue.

You will perform front desk operations, support higher-level guest concerns, and ensure smooth checkout processes while upholding brand standards and teamwork across departments.

Qualifications

• High School diploma or equivalent required; college coursework in related field preferred.
• Experience in a hotel or related field, especially with leadership experience, is preferred.
• Positive, upbeat personality with a desire to deliver outstanding guest service.
• Ability to multi-task, be detail-oriented, and solve problems for internal and external customers.
• Must convey information and ideas clearly.
• Must evaluate and select among alternative actions quickly and accurately.
• Work well under stressful, high-pressure situations.
• Ability to handle problems, maintain composure, and listen actively to guests and co-workers.
• Comfort with financial information and basic arithmetic.

Responsibilities

• Greet and register guests and assist with reservations.
• Provide outstanding guest service during the stay.
• Assist with training Front Desk Agents and support daily operations.
• Maintain operations of the Front Desk computer system and telephone switchboard.
• Ensure effective communication among guests, associates, and other departments.

Skills

Leadership experience

Customer service

Multi-tasking

Communication

Problem solving

Education

High School diploma

Related field coursework preferred

Job description

The Atlanta Marriott Alpharetta, operated by Aimbridge Hospitality, LLC, seeks a Front Desk Lead to serve as a primary contact for guests and Associates. You will train new Front Desk Agents, register guests, handle reservations, and maintain courteous service to maximize satisfaction and revenue.

You will perform front desk operations, support higher-level guest concerns, and ensure smooth checkout processes while upholding brand standards and teamwork across departments.