Front Desk Leader: Guest Experience & Revenue

Hyatt Place Atlanta Alpharetta; Alpharetta (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Hyatt Place Atlanta Alpharetta is seeking a Front Desk Supervisor to support the Front Desk Manager and General Manager, delivering attentive, courteous, and efficient service to guests from arrival through departure.

This role focuses on maximizing room revenue and occupancy while maintaining high standards of professionalism, teamwork, and problem solving in a fast-paced hotel environment.

Experience requirements include 2–3 years in hospitality and a high school diploma.

Qualifications

• Progressive hospitality experience preferred.
• 2–3 years in hotel front desk or related field.
• High school diploma required; college coursework helpful.
• Excellent communication and problem-solving skills.
• Able to work under pressure and handle guest objections.

Responsibilities

• Assist guests check-in/out in a friendly, efficient manner.
• Maximize room revenue through merchandising and upselling.
• Maintain etiquette and professional appearance per standards.
• Monitor VIP and special guest requests.
• Ensure accurate front desk operations and timely communications.

Job description

Hyatt Place Atlanta Alpharetta is seeking a Front Desk Supervisor to support the Front Desk Manager and General Manager, delivering attentive, courteous, and efficient service to guests from arrival through departure.

This role focuses on maximizing room revenue and occupancy while maintaining high standards of professionalism, teamwork, and problem solving in a fast-paced hotel environment.

Experience requirements include 2–3 years in hospitality and a high school diploma.