Guest Experience Concierge

IHG Hotels & Resorts; Alpharetta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to provide exceptional guest service at the Alpharetta property. You will greet guests, handle bookings, process check-ins/outs, and manage requests with a focus on a friction-free experience.

Responsibilities include recognizing Rewards Club members, upselling opportunities, and maintaining safety and brand standards while staying informed about the day’s events. A high school diploma is required; flexibility for shifts is essential.

Qualifications

• Strong communication and interpersonal skills to handle guests and concerns.
• Problem-solving mindset to turn issues into positive guest experiences.
• Fluency in the local language; additional languages welcomed but not required.
• Comfort with basic computer tasks, reading, writing and arithmetic.
• Flexible availability, including nights, weekends and holidays.
• Experience in front desk or guest service roles preferred.
• A high school diploma is required; a college degree is a plus.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, upsell opportunities and explain stay enhancements.
• Handle cash and credit transactions.
• Check guests in and out—collect IDs, issue keys, and manage safes.

Skills

Communication skills

Problem-solving

Fluency in local language

Literate and tech-savvy

Flexibility

Experience in front desk

Education

High school diploma

College degree (bonus)

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to provide exceptional guest service at the Alpharetta property. You will greet guests, handle bookings, process check-ins/outs, and manage requests with a focus on a friction-free experience.

Responsibilities include recognizing Rewards Club members, upselling opportunities, and maintaining safety and brand standards while staying informed about the day’s events. A high school diploma is required; flexibility for shifts is essential.