Guest Experience Lead: Front Desk Supervisor

Avion Hospitality; Alpharetta (GA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Avion Hospitality in Alpharetta is seeking a Front Desk Supervisor to support the Front Desk Manager and General Manager, delivering attentive, courteous, and efficient service to guests from pre-arrival through their stay. The role focuses on maximizing room revenue and occupancy while upholding high standards of appearance, professionalism, and teamwork across the front desk and related departments.

Ideal candidates have 2–3 years of hotel experience, strong communication, and the ability to

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must convey information and ideas clearly.
• Must evaluate and select among alternative actions quickly and accurately.
• Must work well in stressful, high pressure situations, including handling guest objections and disputes to satisfactory results.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to and clarifying concerns of co-workers and guests.
• Must be able to work with and understand financial information and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance per Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Avion Hospitality standards and regulations to ensure safe operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor VIP and special guest requests.
• Oversee and ensure front office operations are performed smoothly.
• Ensure logging and delivery of messages, packages, and mail promptly.
• Be aware of current rates, packages, and promotions.
• Be familiar with all in-house groups and dates.
• Follow and enforce hotel credit policies.
• Perform duties of Front Desk Agent as needed.

Skills

Customer service

Communication

Team Leadership

Interpersonal skills

Conflict resolution

Attention to detail

Organizational skills

Education

High School diploma or equivalent

College coursework in related field

Previous supervisory responsibility

Valid driver’s license

Clear communication skills

Ability to work under pressure

Analytical thinking with basic arithmetic

Tools

Front desk software

PBX console

Reservation system

Job description

Avion Hospitality in Alpharetta is seeking a Front Desk Supervisor to support the Front Desk Manager and General Manager, delivering attentive, courteous, and efficient service to guests from pre-arrival through their stay. The role focuses on maximizing room revenue and occupancy while upholding high standards of appearance, professionalism, and teamwork across the front desk and related departments.

Ideal candidates have 2–3 years of hotel experience, strong communication, and the ability to