Guest Experience Lead - Front Desk

Lbahospitality; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Lbahospitality, based in Atlanta, Georgia, seeks a dedicated Front Office Manager to oversee all front office operations and ensure exceptional guest service. This role requires a friendly demeanor and the ability to handle guest issues efficiently, adhering to LBA standards of hospitality.

Ideal candidates will have customer service experience, familiarity with the FOSSE Marriott system, and excellent communication skills. Applicants must be flexible to work weekends and various shifts, with no telecommuting options available.

Qualifications

• Must possess honesty and trustworthiness at all times.
• Experience with guest services is essential.
• Knowledge of the Marriott Bonvoy and FOSSE systems.

Responsibilities

• Greet and register guests, ensuring customer service excellence.
• Monitor and manage front office operations.
• Assist with guest inquiries and issues professionally.

Skills

Customer Service experience

Computer literate

Problem solving skills

FOSSE Marriott system knowledge

Proficient in written and verbal English

Education

High school diploma or equivalent

Job description

Lbahospitality, based in Atlanta, Georgia, seeks a dedicated Front Office Manager to oversee all front office operations and ensure exceptional guest service. This role requires a friendly demeanor and the ability to handle guest issues efficiently, adhering to LBA standards of hospitality.

Ideal candidates will have customer service experience, familiarity with the FOSSE Marriott system, and excellent communication skills. Applicants must be flexible to work weekends and various shifts, with no telecommuting options available.