Guest Experience Lead: Front Desk & Team Leader

Springhill Suites Buena Park; Buena Park (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Springhill Suites Buena Park is seeking a Front Desk Supervisor to oversee daily front desk operations, manage reservations, and train new staff. You will liaise with sales, food & beverage, housekeeping, maintenance, and accounting to ensure seamless service during peak hours.

The role emphasizes a friendly, customer-first approach, accurate occupancy data, and proactive problem solving to enhance guest experiences. A team-oriented mindset is essential.

Qualifications

• Thorough knowledge of guest service and satisfaction.
• Ability to lead a front desk team and coordinate with other departments.
• Strong communication skills and basic numeracy.
• Experience in a hospitality front desk setting is preferred.

Responsibilities

• Ensure guests are treated efficiently and staff standards are followed.
• Schedule and manage the front desk team.
• Coordinate with other departments for smooth communication.
• Address guest concerns and complete follow-up.
• Maintain room inventory data to optimize revenue and guest satisfaction.
• Oversee bell staff to ensure efficient arrivals and departures.

Skills

Highly organized

Guest service knowledge

Verbal & written communication

Team leadership

Computational ability

Basic computer skills

Job description

Springhill Suites Buena Park is seeking a Front Desk Supervisor to oversee daily front desk operations, manage reservations, and train new staff. You will liaise with sales, food & beverage, housekeeping, maintenance, and accounting to ensure seamless service during peak hours.

The role emphasizes a friendly, customer-first approach, accurate occupancy data, and proactive problem solving to enhance guest experiences. A team-oriented mindset is essential.