Hotel General Manager: Lead Ops, People & Profit

ZMC Hotels; Buena Park (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Grand SpringHill Suites in Buena Park, California, part of ZMC Hotels, seeks a dynamic General Manager to lead the hotel team and deliver a superior guest experience. You will oversee front office, housekeeping, breakfast, maintenance, night audit, and sales while driving profitability and strong guest relations.

You will recruit, train, and mentor staff, motivate managers, and collaborate with departments to achieve budgets and annual plans, ensuring high standards of cleanliness, safety, and

Qualifications

• Experience overseeing hotel operations (front office, housekeeping, breakfast, maintenance, night audit).
• Proven ability to lead teams and deliver guest satisfaction.
• Strong budgeting, financial reporting and profitability focus.

Responsibilities

• Oversee daily hotel operations across all departments.
• Drive revenue and manage profitability to meet budgets.
• Recruit, train and retain top talent for WOW guest service.
• Prepare and explain monthly financial reports and performance metrics.
• Collaborate with department heads to achieve budgets and maintain safety and cleanliness.

Skills

Operations Management

Staff Leadership

Sales Leadership

Budgeting

Financial Reporting

Job description

Grand SpringHill Suites in Buena Park, California, part of ZMC Hotels, seeks a dynamic General Manager to lead the hotel team and deliver a superior guest experience. You will oversee front office, housekeeping, breakfast, maintenance, night audit, and sales while driving profitability and strong guest relations.

You will recruit, train, and mentor staff, motivate managers, and collaborate with departments to achieve budgets and annual plans, ensuring high standards of cleanliness, safety, and