Front Office Leader: Guest Experience and Team Development

Springhill Suites-Kissimmee, FL; Kissimmee (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Springhill Suites-Kissimmee, Kissimmee, FL, is seeking a Front Office Manager to supervise the front desk and guest relations, ensuring total guest satisfaction while upholding hotel policies and procedures.

The role includes hiring, training and developing front office associates, assisting the General Manager, and leading by example to deliver high-quality service with proactive hospitality during peak times and cross-functional collaboration with sales teams.

Qualifications

• Be well groomed and conform to the company’s dress code.
• Be informed about daily operations.
• Be highly visible during extraordinary events.
• Know sales strategies; communicate daily with sales.

Responsibilities

• Be responsible for the smooth, efficient operation of all front office areas.
• Ensure procedures and policies are followed.
• Conduct audits and provide coaching to associates as needed.
• Train and develop front office staff to enhance technical, hospitality, communication, management, and organizational skills.
• Lead by example and provide high-quality service and hospitality to guests.

Skills

Guest relations

Leadership

Staff training

Operations management

Communication

Job description

Springhill Suites-Kissimmee, Kissimmee, FL, is seeking a Front Office Manager to supervise the front desk and guest relations, ensuring total guest satisfaction while upholding hotel policies and procedures.

The role includes hiring, training and developing front office associates, assisting the General Manager, and leading by example to deliver high-quality service with proactive hospitality during peak times and cross-functional collaboration with sales teams.