Front Desk Supervisor — Guest Experience Leader

Nara Hotels, Inc.; Anaheim (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Hilton Garden Inn Anaheim Resort and Home2 Suites Anaheim Resort are seeking a Front Desk Supervisor to lead daily front desk operations and ensure exceptional guest service. This role provides supervision of front desk associates, handles guest concerns, and supports leadership during peak hours.

Ideal candidates will have 1–3 years in hospitality with supervisory experience, strong communication, organization, and problem-solving skills, and the ability to work varied shifts including

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years of related hospitality or front office experience.
• Previous supervisory or leadership experience preferred.
• Strong guest service, communication, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced hospitality environment.
• Work schedule may vary including mornings, evenings, overnight shifts, weekends and holidays.
• Requires standing and walking for extended periods.
• May require pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, and crouching.
• Must be able to maintain a professional and positive presence while interacting with guests and team members.

Responsibilities

• Interview, select, train, schedule, coach, and support front desk associates, ensuring performance aligns with brand standards and HHM core values.
• Supervise daily front desk operations and provide leadership and direction to the team.
• Resolve guest complaints and concerns by thoroughly researching situations and determining effective solutions.
• Monitor guest satisfaction scores and implement strategies to improve departmental and overall guest satisfaction.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Welcome guests promptly upon arrival and efficiently register and assign rooms.
• Accurately process guest bills, collect payments, handle cash, and provide appropriate change.
• Close guest accounts at checkout and address concerns or dissatisfaction by identifying appropriate resolutions.
• Develop and implement action plans to address guest service deficiencies.

Skills

Guest service

Communication

Organization

Problem solving

Fast-paced environment

Education

Associate’s or Bachelor’s degree

Job description

The Hilton Garden Inn Anaheim Resort and Home2 Suites Anaheim Resort are seeking a Front Desk Supervisor to lead daily front desk operations and ensure exceptional guest service. This role provides supervision of front desk associates, handles guest concerns, and supports leadership during peak hours.

Ideal candidates will have 1–3 years in hospitality with supervisory experience, strong communication, organization, and problem-solving skills, and the ability to work varied shifts including