Guest Experience Lead: Front Desk & Team Coach

Southernhospitalityinternshipprogram; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

A hospitality internship program in Tennessee seeks an Assistant Guest Experience Manager to oversee front desk operations and enhance guest interactions. This role includes supervising team members, managing administrative tasks, and ensuring seamless guest services. Candidates should have strong communication skills and an ability to handle various guest service duties. The position offers a unique opportunity to gain hands-on experience in the hospitality industry while contributing to team efficiency and guest satisfaction.

Qualifications

• Ability to perform guest service functions, manage timecards, and supervise a team.
• Strong communication skills and a customer-focused mindset.
• Experience in hospitality settings preferred.

Responsibilities

• Oversee front desk operations and assist guests in person and via phone.
• Manage team member activities and ensure guest satisfaction.
• Perform administrative tasks and assist in resolving guest concerns.

Job description

A hospitality internship program in Tennessee seeks an Assistant Guest Experience Manager to oversee front desk operations and enhance guest interactions. This role includes supervising team members, managing administrative tasks, and ensuring seamless guest services. Candidates should have strong communication skills and an ability to handle various guest service duties. The position offers a unique opportunity to gain hands-on experience in the hospitality industry while contributing to team efficiency and guest satisfaction.