Guest Experience Lead, Front Desk & Team

Island Hospitality Management; Pickelville (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan

PTO and Vacation Time

Employee Discounts

Job summary

Island Hospitality Management seeks a Guest Services Supervisor to oversee front desk activities and supervise guest services team members. You will handle routine office work and administrative responsibilities while ensuring high levels of guest service.

The role requires strong communication, problem-solving, and leadership skills. You will coordinate schedules, handle guest inquiries, and contribute to training and development through our internal program.

Qualifications

• Proficient with MS Office, email and internet.
• 2 years of administrative experience preferred.
• 6 months of supervisory experience preferred.

Responsibilities

• Coordinate team member selection and development.
• Organize and prioritize front desk schedules to ensure coverage.
• Handle guest complaints, inquiries, and issues in a timely, professional manner.
• Field resort comments, suggestions, and complaints to the General Resort Manager.
• Make collection calls for site rental payments as directed.
• Submit bad debt files to collections.
• Ensure guests receive the highest levels of service perIsland Hospitality’s customer service philosophy.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Complete and maintain resort records, reports, and files.
• Ensure office supplies are stocked and prepare supply orders as needed.
• Refer all sales prospects to the Resort Manager and/or Sales Manager and enter prospect information promptly.

Skills

Customer service

Leadership

Problem solving

Communication

Tools

Microsoft Office

Email

Internet

Job description

Island Hospitality Management seeks a Guest Services Supervisor to oversee front desk activities and supervise guest services team members. You will handle routine office work and administrative responsibilities while ensuring high levels of guest service.

The role requires strong communication, problem-solving, and leadership skills. You will coordinate schedules, handle guest inquiries, and contribute to training and development through our internal program.