Front Desk Team Lead – Guest Experience

Island Hospitality Management; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental, and Vision Insurance

Pet Insurance

401(k) Retirement plan with company match

Paid Sick and Vacation Time

Discounts for friends and family

Job summary

Island Hospitality Management in San Diego, California is hiring a Front Desk Supervisor to lead the front desk team and enhance guest experiences. This role includes overseeing guest check-in/check-out, managing team performance, and ensuring compliance with hotel standards.

The successful candidate will have a strong hospitality background, leadership skills, and a commitment to exceptional customer service. Island Hospitality offers a rewarding benefits package including healthcare, PTO, and 401(k) retirement plans.

Qualifications

• Minimum of one year of hospitality experience required.
• Strong ability to lead and motivate a team.
• Ability to resolve operational and guest service issues.

Responsibilities

• Oversee guest check-in and check-out processes.
• Resolve guest, vendor, and team member concerns.
• Train and mentor front desk associates.

Skills

Hospitality experience

Leadership

Problem-solving

Customer service

Training and mentoring

Cash handling

Tools

Hotel property management systems

Standard office software

Job description

Island Hospitality Management in San Diego, California is hiring a Front Desk Supervisor to lead the front desk team and enhance guest experiences. This role includes overseeing guest check-in/check-out, managing team performance, and ensuring compliance with hotel standards.

The successful candidate will have a strong hospitality background, leadership skills, and a commitment to exceptional customer service. Island Hospitality offers a rewarding benefits package including healthcare, PTO, and 401(k) retirement plans.