Guest Experience Lead - Front Desk & Team Coach

Island Hospitality Management; Mountain View (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental, and Vision Insurance

Dependent care FSA

Identity Theft Protection Insurance

401(k) Retirement plan with company match

Incentive-based bonus program

Career growth opportunities

Employee discounts at hotel brand

Discounts for friends and family

Paid Sick and Vacation Time

Free room nights at our hotels

Job summary

Island Hospitality Management is seeking a Front Desk Supervisor in Mountain View, California, to lead the front desk operations and ensure exceptional guest experiences. You will monitor team performance and introduce high-quality service standards while facilitating a welcoming environment for guests.

This role requires flexibility in scheduling to meet the business needs. The successful candidate will be proactive, motivated, and committed to a culture of growth within the hospitality industry.

Qualifications

• Strong initiative and desire for achievement.
• Able to handle problems in the workplace.
• Available and approachable for guests.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests.
• Prepare reports for management.
• Train front desk staff on service standards.

Skills

Highly motivated team player

Effective problem handler

Ability to handle stress

Excellent guest service

Experience with Select Service Fosse PMS

Job description

Island Hospitality Management is seeking a Front Desk Supervisor in Mountain View, California, to lead the front desk operations and ensure exceptional guest experiences. You will monitor team performance and introduce high-quality service standards while facilitating a welcoming environment for guests.

This role requires flexibility in scheduling to meet the business needs. The successful candidate will be proactive, motivated, and committed to a culture of growth within the hospitality industry.