Guest Experience Lead — Front Desk Supervisor, Flexible Schedule

ORANGE AVE HOSPITALITY LLC; Fort Lauderdale (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Orange Ave Hospitality LLC in Tamarac, FL is seeking a front desk supervisor to join our 35-person team. The ideal candidate is self-driven, motivated, and hard-working.

You will supervise front desk staff, ensure daily tasks are completed accurately, provide exceptional guest service, and handle check-in/check-out processes while keeping brand standards. The role requires leadership, strong communication, and a flexible schedule including weekends.

Qualifications

• Previous front desk or hospitality experience required.
• Supervisory or leadership experience preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise front desk staff and ensure daily tasks are completed accurately and on time.
• Provide exceptional guest service and resolve guest issues promptly and professionally.
• Assist with check-in/check-out processes and respond to guest inquiries.
• Train, mentor, and support front desk associates.
• Monitor reservations, room assignments, and occupancy levels.
• Ensure compliance with brand standards and hotel policies.
• Assist with scheduling, timecards, and shift coverage.
• Handle credit card transactions, and daily shift reports.
• Communicate effectively with housekeeping, maintenance, and management.
• Maintain a clean, organized, and welcoming front desk area.

Skills

Guest service

Leadership

Communication

Problem solving

Attention to detail

Tools

Opera PMS

Synxis

Job description

Orange Ave Hospitality LLC in Tamarac, FL is seeking a front desk supervisor to join our 35-person team. The ideal candidate is self-driven, motivated, and hard-working.

You will supervise front desk staff, ensure daily tasks are completed accurately, provide exceptional guest service, and handle check-in/check-out processes while keeping brand standards. The role requires leadership, strong communication, and a flexible schedule including weekends.