Marriott Ann Arbor Ypsilanti at Eagle Crest - Front Desk Supervisor

Aimbridge Hospitality, LLC; Ypsilanti (MI); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Descripción de la vacante

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor for an on-site role in the Ypsilanti area. You will lead a front desk team to deliver warm welcomes, smooth check-ins, and responsive guest service, while maintaining safety and standards.

This role is pivotal in creating memorable guest experiences from the moment of arrival. With 2–3 years in hotel operations and proven supervisory experience, you will manage guest requests and communications, oversee packages, and collaborate with

Formación

• Requires High School diploma or equivalent. College coursework in related field helpful.
• 2–3 years progressive hotel experience required.
• Supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsabilidades

• Greet guests with warmth; manage check-ins/check-outs; handle reservations and VIP requests.
• Track logs, manage messages and packages; ensure professional, speedy handling of details.
• Monitor rates, packages, and promotions to boost room revenue while maintaining guest value.
• Lead, train, and support the team; address guest concerns and workplace issues with safety and standards in mind.

Conocimientos

Guest experience

Operations management

Revenue optimization

Team leadership

Educación

High school diploma

College coursework helpful

2–3 years hotel experience

Supervisory experience

Driver's license

Certification requirements (Food Handlers, Alcohol Awareness, CPR, First Aid)

Descripción del empleo

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located a 5-minute walk from Ford Lake, this hotel has air‑conditioned guestrooms with marble bathrooms and luxury bathroom amenities. Lavish hotel amenities include a hot tub and an indoor pool. Open for breakfast and lunch, Bentley’s American Grille at Ann Arbor Marriott Ypsilanti at Eagle Crest serves a variety of American dishes. Guests can also dine in The View restaurant, offering cocktails and local and international meals in a contemporary atmosphere.