Guest Experience Lead — Front Desk Supervisor

Aimbridge Hospitality; San Jose (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Supervisor in San Jose to lead guest services and hotel operations. You will greet guests, oversee check-ins/check-outs, manage VIP requests, and ensure a welcoming atmosphere from arrival to departure.

Lead a cooperative team, train new associates, handle guest concerns, and uphold safety and service standards to deliver memorable experiences for every guest.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest Experience Pro: Greet guests with warmth and keep check-ins/check-outs smooth and stress-free; handle reservations and VIP requests.
• Operations Maestro: Track logs, manage messages and packages, and ensure details are handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions to boost room revenue while keeping guests satisfied.
• Team Leader & Problem Solver: Build a strong team, train associates, and address guest concerns and workplace hiccups with safety in mind.

Skills

Guest Experience

Operations

Revenue & Rates

Team Leadership

Education

High School Diploma

Related Coursework

Hotel Supervisory Experience

Driver's License

Certifications (Food Handlers, CPR, First Aid)

Job description

Aimbridge Hospitality is hiring a Front Desk Supervisor in San Jose to lead guest services and hotel operations. You will greet guests, oversee check-ins/check-outs, manage VIP requests, and ensure a welcoming atmosphere from arrival to departure.

Lead a cooperative team, train new associates, handle guest concerns, and uphold safety and service standards to deliver memorable experiences for every guest.