Guest Experience Lead - Front Desk Supervisor

Grand Hotel; Spokane (WA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Multiple tiers of medical coverage

Dental & vision coverage

24/7 Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off (vacation, sick, bereav…

401(k) match

Job summary

Grand Hotel in Spokane is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service. You will manage check-in/check-out, train staff, and ensure accurate reservations and billing while maintaining a welcoming lobby environment.

This role requires strong communication, solid computer skills, and a flexible schedule including nights and weekends; join a team that values excellence and guest satisfaction.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other team members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check‑in, check‑out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Leadership

Communication

Computer skills

English fluency

Education

High School diploma/GED

Job description

Grand Hotel in Spokane is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service. You will manage check-in/check-out, train staff, and ensure accurate reservations and billing while maintaining a welcoming lobby environment.

This role requires strong communication, solid computer skills, and a flexible schedule including nights and weekends; join a team that values excellence and guest satisfaction.