Guest Experience Concierge – Luxury Front Desk

Davenport Hotel Collection; Spokane (WA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Hotel discounts

Paid time off

Tuition reimbursement

401K match

Job summary

The Davenport Grand Hotel in Spokane, WA is hiring a Front Desk Agent to greet guests, check them in/out, and provide local recommendations with a friendly, energetic approach. You will play a key role in delivering exceptional service in a fast-paced luxury setting.

Join a premier property known for guest care, teamwork, and professional growth while supporting seamless operations across departments and creating memorable experiences for every guest.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm attitude and create a positive first impression.
• Efficiently handle check-in and check-out procedures with accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests for a seamless experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Exceptional communication skills

Very good computer skills

Prior cash handling experience

Experience in customer service

Strong problem-solving skills

Ability to multitask

Flexibility (weekends/holidays)

Education

High school diploma or equivalent

Job description

The Davenport Grand Hotel in Spokane, WA is hiring a Front Desk Agent to greet guests, check them in/out, and provide local recommendations with a friendly, energetic approach. You will play a key role in delivering exceptional service in a fast-paced luxury setting.

Join a premier property known for guest care, teamwork, and professional growth while supporting seamless operations across departments and creating memorable experiences for every guest.