Front Desk Supervisor – Luxury Hotel Leader

Davidson Hospitality Group.; Spokane (WA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc Service

Maintenance Meds

Pet Insurance

Hotel Discounts

Tuition Reimbursement

PTO

401K Match

Job summary

The Davenport Grand Hotel in Spokane, WA is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service. You’ll oversee check-in/out, guest inquiries, and teamwork across departments to ensure memorable stays and smooth operations.

Ideal candidates bring front desk experience, cash handling, strong communication, and a flexible schedule including nights and weekends, with a professional, guest-centric approach.

Qualifications

• Cash handling experience required.
• High School diploma or GED equivalent.
• Effective communication with the public and team members.
• Fluent English reading, writing and speaking.
• Six months front desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Communication

English fluency

Front desk experience

Computer skills

Flexible schedule

Education

High School diploma or GED

Job description

The Davenport Grand Hotel in Spokane, WA is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service. You’ll oversee check-in/out, guest inquiries, and teamwork across departments to ensure memorable stays and smooth operations.

Ideal candidates bring front desk experience, cash handling, strong communication, and a flexible schedule including nights and weekends, with a professional, guest-centric approach.