Luxury Front Office Manager: Guest Experience Leader

Grand Hotel; Spokane (WA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical Coverage (Davidson)

Dental Coverage (Davidson)

Vision Coverage (Davidson)

24/7 Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Davenport Grand Hotel in Spokane, WA, is seeking a qualified Front Office Manager to lead the front office team and ensure exceptional guest service. The role involves budgeting, staff training, and driving department performance within hotel standards.

Candidates should have at least two years of prior departmental management experience, strong leadership and cash handling skills, and fluency in English. Davidson Hospitality Group supports a rich benefits program and a drug-free workplace.

Qualifications

• Two years of prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to health/safety.

Responsibilities

• The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.
• Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component.
• Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.
• Prepare annual departmental budget that accurately reflects the hotel's operations plan.
• Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Skills

Front office management

Cash handling

English fluency

Communication

Computer literacy

Leadership

Time management

Negotiation

Job description

The Davenport Grand Hotel in Spokane, WA, is seeking a qualified Front Office Manager to lead the front office team and ensure exceptional guest service. The role involves budgeting, staff training, and driving department performance within hotel standards.

Candidates should have at least two years of prior departmental management experience, strong leadership and cash handling skills, and fluency in English. Davidson Hospitality Group supports a rich benefits program and a drug-free workplace.