Guest Experience Ambassador (Front Desk)

Grand Hotel; Spokane (WA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc 24/7

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Davenport Grand Hotel in Spokane, WA, is hiring a Front Desk Agent to be the welcoming face of our luxury property. You will handle check-ins/outs, provide local recommendations, and ensure guests feel valued throughout their stay.

Ideal candidates will have strong communication skills, cash handling experience, and the ability to multitask in a fast-paced environment while delivering exceptional service to our guests.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience required.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Excellent communication

Computer skills

Multitasking

Problem-solving

Customer service

Knowledge of hotel operations

Education

High school diploma or equivalent

Job description

The Davenport Grand Hotel in Spokane, WA, is hiring a Front Desk Agent to be the welcoming face of our luxury property. You will handle check-ins/outs, provide local recommendations, and ensure guests feel valued throughout their stay.

Ideal candidates will have strong communication skills, cash handling experience, and the ability to multitask in a fast-paced environment while delivering exceptional service to our guests.