Front Desk Supervisor - Lead Guest Experience & Team

Aimbridge Hospitality, LLC; San Jose (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term Disability Insurance

Long-Term Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for Hyatt Place San Jose Downtown. You will lead the front desk team, ensure smooth check-ins/check-outs, handle VIP requests, and create a welcoming guest experience that stands out.

Required are 2–3 years in hospitality and a high school diploma; a valid driver’s license and supervisory experience are preferred. Daily Pay and comprehensive benefits accompany full-time employment.

Qualifications

• High School diploma or equivalent is required.
• 2–3 years of progressive hotel or related experience.
• Previous supervisory experience preferred.
• A valid driver’s license is required.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly; manage smooth check-ins and check-outs, including VIP requests.
• Track logs, manage messages and packages, and ensure timely handling.
• Monitor rates, packages, and promotions to boost revenue while delivering value.
• Lead and train associates; address guest concerns while upholding safety and standards.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework helpful

2–3 years progressive hotel experience

Supervisory experience preferred

Valid driver’s license

Certification requirements (Food Handlers, Alcohol Awareness, CPR, First Aid)

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor for Hyatt Place San Jose Downtown. You will lead the front desk team, ensure smooth check-ins/check-outs, handle VIP requests, and create a welcoming guest experience that stands out.

Required are 2–3 years in hospitality and a high school diploma; a valid driver’s license and supervisory experience are preferred. Daily Pay and comprehensive benefits accompany full-time employment.