Guest Experience Lead — Front Desk Supervisor

Aimbridge Hospitality; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor at a Palmetto-area resort to ensure welcoming guest service and efficient front desk operations. You will guide the team in check-ins/check-outs, VIP requests, and problem solving to create memorable stays.

Responsibilities include managing communications, monitoring room rates, and leading staff training while upholding safety and standards across all guest interactions.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth and manage smooth check-ins/check-outs, reservations, VIP requests, and guest recognition.
• Track logs, manage messages and packages, ensuring timely handling with professional efficiency.
• Monitor rates, packages, and promotions to boost revenue while delivering value.
• Lead and train associates, address guest concerns, and uphold safety and standards.

Skills

Guest experience

Operations management

Revenue optimization

Team leadership

Education

High School diploma or equivalent

College coursework in a related field

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor at a Palmetto-area resort to ensure welcoming guest service and efficient front desk operations. You will guide the team in check-ins/check-outs, VIP requests, and problem solving to create memorable stays.

Responsibilities include managing communications, monitoring room rates, and leading staff training while upholding safety and standards across all guest interactions.