Front Desk Lead: Guest Experience & Team Leadership

Rebel Hotel Company; Sunnyvale (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

The Domain Hotel in Sunnyvale, CA is seeking a Front Desk Supervisor to assist Front Desk leadership and provide attentive, courteous service to guests throughout their stay.

You will lead daily front office operations, coach team members, resolve guest concerns, and help maximize room revenue and occupancy while upholding hotel standards. This entry‑level supervisory role offers hands‑on leadership experience and ongoing coaching opportunities with cross‑department collaboration.

Responsibilities

• Supervise daily Front Desk operations and provide direction to staff.
• Lead by example in delivering friendly, professional guest service.
• Assist with training, onboarding, and coaching Front Desk employees.
• Ensure check-in/check-out, reservations, billing, and payments procedures are followed.
• Handle guest concerns and service recovery, escalating when appropriate.
• Monitor room availability and rates to maximize revenue and occupancy.

Job description

The Domain Hotel in Sunnyvale, CA is seeking a Front Desk Supervisor to assist Front Desk leadership and provide attentive, courteous service to guests throughout their stay.

You will lead daily front office operations, coach team members, resolve guest concerns, and help maximize room revenue and occupancy while upholding hotel standards. This entry‑level supervisory role offers hands‑on leadership experience and ongoing coaching opportunities with cross‑department collaboration.