Front Office Supervisor - Hotel Daphne

Hyatt Hotels Corporation; New York, Northern (NY, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Free room nights

Room rate discounts

Free parking

Paid time off

Headspace wellbeing program

Retail discounts

Job summary

Hotel Daphne seeks an enthusiastic Front Desk Supervisor to join our team and lead the guest services liaison at the lobby, ensuring seamless check-ins and brand standards.

You will manage a cohesive front desk team, handle guest inquiries, reservations, and provide proactive, caring service to enhance the guest experience.

This role requires 2–3 years of hotel front desk experience, flexible availability, and a customer-first mindset, with opportunity for growth.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• Must be able to speak, read, write and understand the primary language(s) of the workplace.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• College Degree preferred; Previous supervisory experience preferred.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservation requests efficiently.

Skills

Customer service

Supervisory experience

Interpersonal communication

Team leadership

Education

High School diploma or equivalent

College degree preferred

Tools

Property Management System

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Hotel Daphne seeks an enthusiastic Front Desk Supervisor to join our team. In this role, you will be collaborating closely with the broader hotel operations team.

Who We Are

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

Exceptional Benefits

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role

A s the front desk supervisor you are the one that brings this group to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and hotel standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.

Key Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• College Degree preferred
• Previous supervisory experience preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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