Front Desk Supervisor — Guest Experience Lead

Hyatt Hotels Corporation; Houston (TX); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401K with company match

Free room nights

Discounted and Friends & Family rates

Free parking

Paid Time Off

Headspace wellbeing

Retail discounts

Résumé du poste

Hotel Daphne, located in Houston Heights, seeks an enthusiastic Front Desk Supervisor to join our team. You will collaborate closely with the broader hotel operations team to ensure exceptional guest experiences and adherence to brand standards.

The role focuses on efficient check-in/check-out, handling guest inquiries, and maintaining a high level of service across all front desk activities. Flexibility for shifts including evenings, weekends, and holidays is required.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Must be able to speak, read, write and understand the primary language(s) of the workplace.
• Ability to understand other computer programs (i.e. Property Management System).
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Responsabilités

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.
• This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Formation

High School diploma or equivalent

College Degree preferred

Outils

Property Management System

Description du poste

Hotel Daphne, located in Houston Heights, seeks an enthusiastic Front Desk Supervisor to join our team. You will collaborate closely with the broader hotel operations team to ensure exceptional guest experiences and adherence to brand standards.

The role focuses on efficient check-in/check-out, handling guest inquiries, and maintaining a high level of service across all front desk activities. Flexibility for shifts including evenings, weekends, and holidays is required.