Guest Experience Supervisor — Front Office Leader

OTO Development; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Office Supervisor to oversee guest services and front desk operations at our property in New York. The role requires strong guest service skills and experience with hotel software, ensuring seamless check-in/check-out and accurate financial handling.

The successful candidate will help maintain a hospitable environment, collaborate with the team, and ensure safety and daily reporting procedures are followed.

Qualifications

• 2+ years of experience in a front desk/receptionist role.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Proficient use of the hotel’s electronic reservation system and other software to ensure a seamless workflow.
• Handle all financial transactions securely and accurately (credit card and cash).
• Anticipate guests’ needs and maximize the guest experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.
• Manage reservation, check-in/out, and payment documentation accurately.
• Maintain administration of the reservation system and daily reports.
• Ensure safety program and emergency procedure compliance.
• Complete daily reports and checklists in a timely manner.

Skills

Guest service

Teamwork

Communication skills

Job description

OTO Development is seeking a Front Office Supervisor to oversee guest services and front desk operations at our property in New York. The role requires strong guest service skills and experience with hotel software, ensuring seamless check-in/check-out and accurate financial handling.

The successful candidate will help maintain a hospitable environment, collaborate with the team, and ensure safety and daily reporting procedures are followed.