Guest Experience Leader, Front Office – NYC

Bridgepoint, LLC; New York (NY); On-site; USD 43,000 - 62,000; Full time

Job summary

Bridgepoint, LLC in New York, NY is seeking an experienced Front Office Manager to oversee daily hotel front desk operations and lead a guest-focused team. This role requires strong leadership, a dedication to service, and the ability to keep front desk activities running smoothly in a fast-paced hotel environment.

The Front Office Manager will supervise the front desk team, ensure smooth check-in/check-out processes, and collaborate with other departments to deliver an exceptional guest

Qualifications

• Experience in hotel front office operations or guest services.
• Previous supervisory or management experience preferred.
• Strong leadership, communication, and customer service skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of hotel property management systems (PMS) preferred.
• Ability to multitask in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage daily front desk operations, including check-ins, check-outs, and reservations.
• Supervise, schedule, and train front office staff.
• Ensure excellent guest service and satisfaction.
• Resolve guest complaints and service issues.
• Coordinate with housekeeping and other hotel departments.
• Monitor room availability, occupancy, and daily reports.
• Ensure compliance with hotel policies and service standards.
• Maintain accurate records and improve front office efficiency.

Job description

Bridgepoint, LLC in New York, NY is seeking an experienced Front Office Manager to oversee daily hotel front desk operations and lead a guest-focused team. This role requires strong leadership, a dedication to service, and the ability to keep front desk activities running smoothly in a fast-paced hotel environment.

The Front Office Manager will supervise the front desk team, ensure smooth check-in/check-out processes, and collaborate with other departments to deliver an exceptional guest