Hotel Front Desk Experience Leader

Indus Hospitality Group; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Indus Hospitality Group in New York is seeking a Guest Service Manager to oversee front desk and guest services, ensuring exceptional experiences from arrival to departure. You will supervise front office staff, manage room inventory, handle guest concerns, and coordinate with other departments to meet guest needs in alignment with brand standards and hotel policies.

The role requires 1–3 years of related experience, an associate degree or equivalent, and hands-on leadership.

Qualifications

• 1-3 years of related experience in guest services or hotel operations.
• Associate's degree or equivalent; hospitality training is a plus.
• Demonstrated ability to supervise teams, manage routines, and uphold brand standards.

Responsibilities

• Assign duties and shifts to associates and monitor adherence to policies.
• Oversee front desk operations and front office staff performance.
• Handle guest inquiries, concerns, and service recovery.
• Attend staff meetings and provide feedback for service improvements.
• Perform Front Desk duties as needed to ensure smooth operations.
• Provide information about hotel services and hours of operation.
• Maintain records, logs, and inventory for supplies and department payroll.
• Ensure cleanliness of the front office and lobby areas.
• Check and report facility issues and maintenance needs.

Skills

Guest service excellence

Front desk supervision

Staff scheduling

Cash handling

Customer relations

Education

Associate's degree or equivalent

Tools

PMS (Property Management System)

Cash handling software

Job description

Indus Hospitality Group in New York is seeking a Guest Service Manager to oversee front desk and guest services, ensuring exceptional experiences from arrival to departure. You will supervise front office staff, manage room inventory, handle guest concerns, and coordinate with other departments to meet guest needs in alignment with brand standards and hotel policies.

The role requires 1–3 years of related experience, an associate degree or equivalent, and hands-on leadership.