Front Desk Leader: Training, Growth & Guest Experience

Hotel Talent New York City; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Hotel Talent New York City is seeking a Front Desk Supervisor to lead the front desk team, ensure smooth check-in/out, and uphold brand standards. You will train staff and assist the Front Office Manager in boosting service culture and operational knowledge.

This role requires supervisory experience, problem-solving skills, and familiarity with hotel systems such as Opera or OnQ. A flexible schedule including weekends and holidays is expected to support NYC guests.

Qualifications

• 1-2 years front desk experience at a select-service hotel preferred.
• One year of experience as a front office supervisor is preferred.
• Previous supervisory experience in a hotel front office setting.
• Strong problem-solving and conflict-resolution skills.
• Energetic, detail-oriented, and team-focused mindset.
• Experience with hotel systems (e.g., Opera, OnQ, or similar PMS).
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Lead and support front desk agents in delivering exceptional service.
• Ensure a smooth check-in and check-out process, and handle guest concerns professionally.
• Maintain front office procedures and standards.
• Assist in scheduling, training, and team development.
• Collaborate with hotel management to uphold brand standards.
• Ensure all Front Office systems and control procedures comply with corporate policy and procedures.
• To maintain open and transparent communication with all internal departments.
• Ensure proper and appropriate staffing in all said areas at all times.
• Schedule to peaks and valleys in occupancy.
• Be familiar with and able to direct all fire, life, and safety procedures and train staff in appropriate fire, life, and safety procedures.
• Create a culture of profitability, guest satisfaction, and employee satisfaction.
• Implement and monitor guest service programs and VIP programs.
• Assist in handling all complaints and incidents and communicate with management.
• Use the guest's name in all transactions.
• Have complete knowledge of hotel services, outlet hours of operation, and an understanding of the area

Skills

Leadership

Problem-solving

Conflict resolution

Teamwork

Detail-oriented

Flexible schedule

Tools

OnQ PMS

Opera

Lightspeed

Fosse

Word

Excel

Job description

Hotel Talent New York City is seeking a Front Desk Supervisor to lead the front desk team, ensure smooth check-in/out, and uphold brand standards. You will train staff and assist the Front Office Manager in boosting service culture and operational knowledge.

This role requires supervisory experience, problem-solving skills, and familiarity with hotel systems such as Opera or OnQ. A flexible schedule including weekends and holidays is expected to support NYC guests.