Guest Experience Lead — Front Desk Supervisor

24-7 Hotel Management; Murfreesboro (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Competitive salary

Employee discounts

Job summary

24-7 Hotel Management is seeking a friendly Front Desk Guest Services Agent to welcome guests, check them in and out, and provide information on local attractions. You will assist guests, handle reservations, and maintain accurate records while delivering exceptional service in a fast-paced environment.

Role requires strong communication, organization, and a willingness to support the Front Desk team in achieving daily goals and maintaining a welcoming lobby area.

Qualifications

• Be a champion for the hotel brand by completing all required training and certifications.
• Know your community and be able to recommend local entertainment, dining, and attractions.
• Interact with guests in a pleasant, professional, and approachable manner.
• Check in/out guests and contribute to a positive arrival and departure experience.
• Greet, register, and assign rooms to guests warmly.
• Understand and enforce hotel and company credit policies.
• Maintain accurate records of room availability and guest accounts.
• Make, modify, and cancel reservations for guests.
• Handle payments, deposits, and posting charges accurately.
• Ensure front desk area is clean, organized, and welcoming.

Responsibilities

• Provide frontline guest service at the Front Desk.
• Assist with shift coverage and staffing as needed.
• Support training and coaching of new team members.
• Collaborate with Front Desk leadership to ensure smooth operations.

Skills

Interpersonal skills

Customer service

Local knowledge

Multitasking

Organization

Team leadership

Conflict resolution

Verbal & written communication

Scheduling flexibility

Job description

24-7 Hotel Management is seeking a friendly Front Desk Guest Services Agent to welcome guests, check them in and out, and provide information on local attractions. You will assist guests, handle reservations, and maintain accurate records while delivering exceptional service in a fast-paced environment.

Role requires strong communication, organization, and a willingness to support the Front Desk team in achieving daily goals and maintaining a welcoming lobby area.