Hotel Front Desk Lead - Guest Experience

Twenty-Four-Seven-Hotels; Denver (CO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company contribution

Paid Time Off

Paid Sick Leave

On-the-job training

Mentorship

Hotel discounts

Daily Pay

Job summary

Twenty Four Seven Hotels is seeking an experienced Front Office Attendant to deliver attentive guest service at the front desk. You will help maximize occupancy and ensure smooth check-ins and check-outs while maintaining a welcoming, professional demeanor.

Responsibilities include greeting guests, handling requests, coordinating with Sales and Marketing, and supporting team collaboration during weekends and evenings.

Qualifications

• 2+ years of experience in hotel guest services, customer service or front desk.

Responsibilities

• Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
• Maximize revenues and occupancy
• Create a positive team-oriented environment focused on the guest
• Ability to multitask and prioritize
• Flexibility- weekend and evening hours
• Assist with the Sales and Marketing efforts
• Interact with others in an honest, fair, and respectful way
• Set high standards of performance for self and others; assume responsibility and accountability for completion of assignments or tasks

Skills

Customer service

Front desk

Multitasking

Guest interaction

Education

2+ years hotel guest services/front desk experience

Job description

Twenty Four Seven Hotels is seeking an experienced Front Office Attendant to deliver attentive guest service at the front desk. You will help maximize occupancy and ensure smooth check-ins and check-outs while maintaining a welcoming, professional demeanor.

Responsibilities include greeting guests, handling requests, coordinating with Sales and Marketing, and supporting team collaboration during weekends and evenings.