Guest Experience Lead — Front Desk Supervisor

Hyatt Hotels Corporation; Jersey City (NJ); Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Zusammenfassung

Concord Hospitality is seeking front desk associates and supervisors in Jersey City, NJ, to provide high‑quality service, check guests in and out, handle mail and messages, and develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies. This role emphasizes proactive, friendly guest interactions, teamwork, and adherence to brand standards.

Full-time associates receive a comprehensive benefits package, training and development, and opportunities to advance within a

Qualifikationen

• Open availability (AM, PM, Overnight).
• Front desk supervisory role requiring hospitality leadership.
• Strong sense of responsibility and proactive guest service.

Aufgaben

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Jobbeschreibung

Concord Hospitality is seeking front desk associates and supervisors in Jersey City, NJ, to provide high‑quality service, check guests in and out, handle mail and messages, and develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies. This role emphasizes proactive, friendly guest interactions, teamwork, and adherence to brand standards.

Full-time associates receive a comprehensive benefits package, training and development, and opportunities to advance within a