Front Office Leader: Guest Experience & Operations

Hei Hotels Inc.; Jersey City (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Flexible scheduling

Hotel room discounts

Job summary

HEI Hotels and Resorts seeks a Front Office/Guest Services leader in Jersey City, NJ to oversee daily operations and guest satisfaction. You will coordinate staffing, training, and standards to deliver exceptional service while partnering with Finance to manage payroll and performance metrics.

The role requires at least three years in front office management and two years as a department head, with strong communication and people skills to motivate a diverse team.

Qualifications

• Minimum of three years of front office management experience.
• Minimum of two-year department head level experience.
• Excellent interpersonal and written/spoken communication skills; able to work under pressure.

Responsibilities

• Oversees the Front Office/Guest Services department to ensure profitability, cost controls and quality standards.
• Leads and trains Front Office and Guest Services staff; monitors performance and disciplinary actions as needed.
• Manages VIP arrivals/departures and coordinates with Front Office Manager to provide personalized guest service.
• Ensures brand standards, guest surveys responses and continuous improvement through staff training.

Skills

Front office management

Leadership

Interpersonal skills

Communication

Patience

Tools

Computer systems

Job description

HEI Hotels and Resorts seeks a Front Office/Guest Services leader in Jersey City, NJ to oversee daily operations and guest satisfaction. You will coordinate staffing, training, and standards to deliver exceptional service while partnering with Finance to manage payroll and performance metrics.

The role requires at least three years in front office management and two years as a department head, with strong communication and people skills to motivate a diverse team.