Guest Experience Lead, Front Desk Supervisor

Concord Hospitality Enterprises; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality, located in Jacksonville, FL, is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service while upholding brand standards. You will oversee arrivals, departures, and guest interactions to ensure a seamless stay.

As a proactive, responsive supervisor, you can develop with the company, with many supervisors advancing to Assistant General Manager within a few years. Pay starts at $19.00 per hour and includes full-time benefits.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls with proper etiquette standards.
• Monitor room availability and assist AGM/GM with yield management.
• Handle guest safe deposits.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Detail-oriented

Flexibility

Guest service

Commitment

Education

High school diploma or equivalent

Job description

Concord Hospitality, located in Jacksonville, FL, is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service while upholding brand standards. You will oversee arrivals, departures, and guest interactions to ensure a seamless stay.

As a proactive, responsive supervisor, you can develop with the company, with many supervisors advancing to Assistant General Manager within a few years. Pay starts at $19.00 per hour and includes full-time benefits.