Guest Experience Coordinator - Front Desk

Hyatt Regency Jersey City; Jersey City (NJ); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

Hyatt Regency Jersey City invites applications for a Front Desk Associates position. You will assist guests with arrival and departure, input guest information, and provide accurate information about local attractions and hotel services.

Responsibilities include processing registrations, coding electronic keys, handling payments, and balancing the house bank. Excellent communication and customer service skills are essential to create a welcoming guest experience.

Qualifications

• Hotel front desk experience preferred.
• Ability to input and retrieve information from a computer system.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Greet guests and assist with arrival and departure.
• Assist guests with registration, room assignment, and key coding.
• Handle cash, process payments, and balance house bank.
• Resolve guest issues with professional poise and courtesy.

Skills

Guest service

Cash handling

Communication skills

Computer systems

Tools

Calculator

Job description

Hyatt Regency Jersey City invites applications for a Front Desk Associates position. You will assist guests with arrival and departure, input guest information, and provide accurate information about local attractions and hotel services.

Responsibilities include processing registrations, coding electronic keys, handling payments, and balancing the house bank. Excellent communication and customer service skills are essential to create a welcoming guest experience.