Front Desk & Guest Care Specialist

Concord Hospitality Enterprises; Jacksonville (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability (ST/LT)

401K

Tuition Assistance

Room Discounts

Career Development

Job summary

Concord Hospitality Enterprises in Jacksonville, FL, is seeking a Front Desk & Guest Care Clerk. This role places you at the hub of the hotel, delivering proactive guest service and ensuring a welcoming experience.

The full-time position involves handling guest concerns, cash transactions, and coordinating with departments to uphold Concord's service standards, including shuttle duties and safety procedures.

Qualifications

• Guest service experience is preferred.
• Strong communication and friendly demeanor.
• Cash handling or basic transactions experience.

Responsibilities

• Assist guests courteously at the front desk at all times.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns to achieve satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel programs and promotions.
• Communicate effectively with other departments and management.
• Respond quickly to calls, visitors, and requests for front desk assistance.
• Be familiar with hotel safety and emergency procedures.
• Assist with hotel shuttle transportation.

Job description

Concord Hospitality Enterprises in Jacksonville, FL, is seeking a Front Desk & Guest Care Clerk. This role places you at the hub of the hotel, delivering proactive guest service and ensuring a welcoming experience.

The full-time position involves handling guest concerns, cash transactions, and coordinating with departments to uphold Concord's service standards, including shuttle duties and safety procedures.