Guest Experience Lead – Front Desk Supervisor

Sage Restaurant Group; Boston (MA); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Meal per shift

Discounts at Sage Hotels & Restaurants

Health coverage

Job summary

Hotel Commonwealth in Boston seeks a Front Desk Supervisor to oversee the front desk team, ensuring efficient operations and exceptional guest service. You will manage check-ins/outs, handle guest inquiries, and maintain accurate billing while coaching staff for continuous service improvements.

The role requires strong communication, cash handling experience, and a proactive, guest-focused attitude. This on-site position offers comprehensive benefits in a dynamic urban hotel environment.

Qualifications

• High school education or equivalent experience.
• 1+ year of full-time employment experience in a related front desk role.
• Knowledge of front office procedures and hotel policies.
• Ability to handle cash and guest transactions accurately.
• Strong communication and guest-service skills.

Responsibilities

• Supervise front desk operations to ensure an optimal level of service.
• Train and coach front desk staff to maintain quality.
• Resolve guest issues quickly to preserve satisfaction and service quality.
• Complete check-in procedures and manage guest accounts for turnover.
• Handle cash, receipts, and hotel charges accurately.
• Respond to inquiries and promote hotel services to guests.
• Operate PBX and arrange wake-up calls for guests.
• Maintain a friendly, courteous demeanor at all times.

Skills

Front desk operations

Cash handling

Customer service

Supervision/management

Communication

Education

High school diploma or equivalent

Tools

PBX system

Cash register systems

Computer literacy

Job description

Hotel Commonwealth in Boston seeks a Front Desk Supervisor to oversee the front desk team, ensuring efficient operations and exceptional guest service. You will manage check-ins/outs, handle guest inquiries, and maintain accurate billing while coaching staff for continuous service improvements.

The role requires strong communication, cash handling experience, and a proactive, guest-focused attitude. This on-site position offers comprehensive benefits in a dynamic urban hotel environment.