Guest Experience Lead – Front Office

Plazahotelelpaso; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

HHM Hotels is seeking a Front Office Supervisor in Cambridge, MA to lead the front desk, guest services, and lobby experience. You will mentor staff, resolve guest issues, and ensure our property shines as a premier destination.

The role requires overseeing daily front office operations, balancing accounts, and promoting HHM standards while engaging with guests to drive satisfaction and repeat visits.

Qualifications

• Supervises front desk and guest services staff.
• Ensures guest satisfaction and brand standards.
• Communicates effectively with guests and team members.
• Leads by example to uphold service excellence.

Responsibilities

• Oversee front office operations and guest services.
• Train, coach, and schedule associates according to brand standards.
• Balance accounts, conduct audits, and handle cash receipts.

Skills

Supervisory experience

Guest relations

Communication skills

Team leadership

Education

Associate’s or Bachelor’s degree in hospitality, business

Tools

Property Management System (PMS)

Job description

HHM Hotels is seeking a Front Office Supervisor in Cambridge, MA to lead the front desk, guest services, and lobby experience. You will mentor staff, resolve guest issues, and ensure our property shines as a premier destination.

The role requires overseeing daily front office operations, balancing accounts, and promoting HHM standards while engaging with guests to drive satisfaction and repeat visits.