Guest Experience Associate — Front Desk

Sage Restaurant Group; Boston (MA); On-site; USD 45,000 - 47,000; Full time

Job summary

Hotel Commonwealth in Fenway, Boston seeks a friendly Front Desk Associate to warmly welcome guests, manage check-ins and inquiries, and provide accurate information. You’ll use a computerized cash register and PBX to ensure smooth operations while upholding service standards.

The role emphasizes hospitality, teamwork, and attention to detail. Requirements include a high school diploma, strong English communication, and prior guest-service experience.

Qualifications

• Requires high school diploma or equivalent.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding with guests.

Responsibilities

• Greet guests and conduct check-in procedures.
• Assist with check-out and settle guest accounts.
• Answer inquiries and communicate hotel rates and information.
• Deliver timely, accurate hotel information and services.

Skills

Cash handling

Customer service

English fluency

Tact and empathy

Organization

Education

High School diploma or equivalent

Tools

Cash register system

PBX phone system

Job description

Hotel Commonwealth in Fenway, Boston seeks a friendly Front Desk Associate to warmly welcome guests, manage check-ins and inquiries, and provide accurate information. You’ll use a computerized cash register and PBX to ensure smooth operations while upholding service standards.

The role emphasizes hospitality, teamwork, and attention to detail. Requirements include a high school diploma, strong English communication, and prior guest-service experience.