Front Office Supervisor: Guest Experience Leader

HHM Hospitality; Cambridge (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Matching

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses and Incentives

Education/Professional Development

Technology Reimbursements

Referral Bonus Program

Job summary

HHM Hospitality is seeking a Front Office Supervisor in Cambridge, MA to lead the front desk, guest services, and lobby experiences. You will mentor staff, balance accounts, and ensure seamless guest check-in/out while upholding brand standards.

The role focuses on improving guest satisfaction scores, resolving issues, and modeling strong service techniques in a dynamic hotel environment with opportunities for growth within HHM Hotels.

Qualifications

• Bachelor's or associate degree in hospitality or related field.
• 1–3 years of hospitality or customer service experience with supervisory exposure.
• Strong communication and interpersonal skills to lead a diverse team.

Responsibilities

• Lead front desk, guest services, and lobby experiences to drive guest satisfaction.
• Oversee front office operations in the absence of the Front Office Manager.
• Hire train schedule coach and support associates according to brand standards.
• Monitor front office systems, perform basic front office bookkeeping and balance accounts.
• Greet guests, register and assign rooms, and maintain cleanliness of public areas.
• Respond to guest complaints with effective solutions and earn repeat stays.

Skills

Hospitality knowledge

Supervisory experience

Education

Associate's or Bachelor's degree in hospitality, business, or related field

Job description

HHM Hospitality is seeking a Front Office Supervisor in Cambridge, MA to lead the front desk, guest services, and lobby experiences. You will mentor staff, balance accounts, and ensure seamless guest check-in/out while upholding brand standards.

The role focuses on improving guest satisfaction scores, resolving issues, and modeling strong service techniques in a dynamic hotel environment with opportunities for growth within HHM Hotels.