Luxury Hotel Front Desk Agent — Guest Experience

Monarch Black Hawk, Inc.; United States; Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Tuition reimbursement

Growth opportunities

Free hot meal per shift

401k with company match

PTO and holidays

Bus transportation subsidy

Zusammenfassung

Monarch Casino Resort Spa in Black Hawk, Colorado, invites applications for a Hotel Front Desk Agent. The role focuses on warmly welcoming guests, guiding them through check-in and check-out, handling reservations, and maintaining accurate guest accounts.

The position requires friendliness, strong communication, and the ability to work both with teams and independently. We offer full-time hours with varied shifts, competitive hourly pay, and comprehensive benefits.

Qualifikationen

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends, and holidays.

Aufgaben

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Kenntnisse

Friendly

Team-oriented

Communication skills

Independent work

Weekend shifts

Ausbildung

High School Diploma

Jobbeschreibung

Monarch Casino Resort Spa in Black Hawk, Colorado, invites applications for a Hotel Front Desk Agent. The role focuses on warmly welcoming guests, guiding them through check-in and check-out, handling reservations, and maintaining accurate guest accounts.

The position requires friendliness, strong communication, and the ability to work both with teams and independently. We offer full-time hours with varied shifts, competitive hourly pay, and comprehensive benefits.