Guest Experience Lead — Front Desk Supervisor

Columbia Sussex; Arlington, Northern (VA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Columbia Sussex in Arlington, VA is seeking a highly organized Front Desk Supervisor to oversee daily front desk operations at our Arlington location. The role leads a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for visitors and employees.

The position requires 3+ years in front desk or administrative roles with at least 1 year in a supervisory capacity, strong interpersonal and communication skills, and proficiency in MS

Qualifications

• High school diploma or equivalent; an Associate's or Bachelor's degree is preferred.
• Minimum 3 years in front desk or administrative roles, with at least 1 year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and front desk management software.
• Ability to handle confidential information with discretion.
• Professional appearance and demeanor.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional greeting of visitors, clients, and employees.
• Manage incoming calls, emails, and correspondence, directing inquiries to appropriate personnel.
• Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Handle escalated customer service issues and resolve conflicts efficiently and diplomatically.
• Monitor and maintain security protocols, including visitor sign-in/out procedures and access control.
• Collaborate with other departments to support smooth office operations and communication.
• Prepare and maintain reports related to front desk activities and staff performance.

Skills

Interpersonal skills

Organizational skills

Multitasking

MS Office

Front desk software

Education

High school diploma or equivalent

Associate's degree or Bachelor's preferred

Tools

Front desk software

Job description

Columbia Sussex in Arlington, VA is seeking a highly organized Front Desk Supervisor to oversee daily front desk operations at our Arlington location. The role leads a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for visitors and employees.

The position requires 3+ years in front desk or administrative roles with at least 1 year in a supervisory capacity, strong interpersonal and communication skills, and proficiency in MS